GLOSSARY (COUPONS) : Mezzofy

COUPON LISTING

BOOK VALUE - The book value of a coupon would be the amount of the liability recorded in the company's financial statements. The difference between the face value of the coupon and its book value may represent unclaimed or expired coupons, which would be reflected as a reduction in the liability recorded on the company's financial statements.

COUPON CATEGORY - Coupon Category refers to the category or classification of the coupon. It is a way of organising or grouping similar types of coupons together. The category can be used for reporting and analysis purposes to understand the performance of different types of coupons.

For example, cash, dining, room, spa, retail, complimentary, recovery, welcome, gift.

COUPON DIRECT URL - The Coupon Direct URL refers to a short URL that businesses need to embed it into an action button or QR code for customers to scan and receive the coupon directly.

COUPON DRAWDOWN - Coupon Drawdown refers to the process of deducting the coupon value from the total amount that has been allocated to that particular coupon until it reaches zero or the expiration date is reached. It is essentially the reduction in the remaining coupon value each time the coupon is used for a transaction.

COUPON DRAWDOWN VALUE

PREFIX - This is a symbol placed at the beginning of the value, typically associated with currency in dollars and cents. The prefix supports floating-point numbers with up to two decimal places.
SUFFIX - This is a symbol placed at the end of the value, typically associated with points, trials, or other non-monetary units. The suffix supports integer values.

COUPON NAME - Coupon Name is the name of the coupon, will be printed on a coupon.

COUPON TYPE

FREE - Coupon Type Free refers to a type of coupon that does not require the customer to make any payment or purchase to redeem it. This means that the customer can use the coupon to receive a product or service without having to pay anything.
CHARGE - Coupon Type Charge refers to a type of coupon that requires the customer to make a payment or purchase to redeem it. This means that the customer must pay a certain amount to receive a discount or other promotion. For this Coupon Type, the payment gateway must be setup.

COUPON VALUE

VALUE - The amount of the discount or savings provided by a coupon. It is the monetary value that the customer will receive off the regular price of the product or service being promoted.
For example, a coupon may offer a $5 discount on a purchase of $25 or more. This support 2 decimal places.
PERCENTAGE - The percentage of the discount or savings provided by a coupon. It is the percentage value that the customer will receive off the regular price of the product or service being promoted.
For example, a coupon may offer a 20% discount on a specific product. This support 2 decimal places.

CUSTOM DATA - Custom data field in Coupon Details are utilised by developers and are presented in JSON format.

DAILY ISSUING LIMIT - Daily Issuing Limit refers to the maximum number of coupons that can be issued per day based on the total allocate quantity. This is usually set to control the distribution of coupons and prevent over saturation in the market. The daily issuing limit can be set based on various factors such as the available inventory, marketing strategy, and budget.

For example, if the total allocated quantity is 600 and the campaign runs for 10 days, the daily issuing limit can be set to 60 coupons per day (this number is equivalent to 10 packs) to ensure the coupons are distributed evenly over the course of the campaign.

DAILY REDEEM LIMIT - Daily Redeem Limit refers to the maximum number of times a particular coupon can be redeemed in a single day.

For example, if the Daily Redeem Limit for a particular coupon is set at 50, this means that the coupon can only be redeemed 50 times in a single day, regardless of how many customers attempt to use it. Once the limit is reached, the coupon will no longer be valid until the following day.

DESCRIPTION - Coupon description is a text that provides details about a coupon's offer or promotion. It describes the discount or offer being provided. Max 3000 characters can be entered.

DIRECT DOWNLOAD - Direct Download in Coupon Details refers to a feature that allows customers to download the coupon directly from a website or other online platform without having to provide any personal information or complete any additional steps. This can be a convenient option for customers who want to quickly and easily access the coupon and redeem it at a later time. Direct download links can be provided by the coupon creator, and may be accessed by customers via email, social media, or other online channels.

DISPLAY REDEMPTION LOCATIONS - Display Redemption Locations make the information about the locations where a coupon can be redeemed available to the public. This information may be displayed on the coupon itself, on the issuer's website, or on a third-party website or platform that is promoting the coupon. If this feature is deactivated, then the Redemption Message content can be customised by the business.

DISPLAY REDEEMABLE QTY - Display Redeemable Qty shows the remaining quantity of a coupon that can be redeemed by customers. This quantity is based on the Total Allocate Quantity of the coupon (i.e. the total number of coupons that have been made available for distribution) and the number of coupons that have already been redeemed by customers.

For example, if a business has allocated 1000 coupons for a particular promotion, and 800 of those coupons have already been redeemed by customers, the Display Redeemable Qty for that coupon would be 200. This means that there are still 200 coupons available for customers to redeem before the Total Redeem Limit is reached.

EXPIRING NOTIFICATION FLAG - Expiring Notification Flag allows users to set a flag or trigger a notification when a coupon is nearing its expiration date. This notification can be used to alert the user or coupon recipient that the coupon will soon expire, and prompt them to take action to redeem it before it becomes invalid. The expiration notification can be sent via email, text message, or other communication channels, depending on the settings and preferences of the coupon creator or administrator.

FACE VALUE - The face value of a coupon refers to the stated or printed value of the coupon. It is the amount of the discount or savings that the coupon provides.

FIRST NOTIFICATIONS (DAYS) - refers to the number of days before the expiration date of a coupon or promotion when the first notification will be sent to the customer or user.

For example, if the first notification is set to "7", the system will automatically send a notification to the user seven days before the coupon or promotion expires. This feature is often used to remind users to redeem their coupons before they expire and to increase the chances of successful redemption.

GTIN BARCODE - GTIN stands for Global Trade Item Number. A GTIN barcode is a barcode that uses this unique identifier to encode information about a product, such as its manufacturer and product number.

IMAGE - An image in Coupon Details refers to a visual element that is used to represent the coupon. This could be a photograph or graphic that showcases the product or service being offered, a logo or branding element that identifies the business offering the coupon, or any other type of image that is relevant to the coupon. The maximum number of images that can be added is 10.

LOW INVENTORY NOTIFICATION - Low inventory notification is a feature that can be activated to alerts businesses when the inventory of a particular product or service is running low. This notification can be triggered when the inventory level falls below a predetermined threshold in Trigger Qty field.

NOTIFICATION SENT VIA EMAIL - Email notification is sent to the customer when their coupon is about to expire. The customer will receive an email informing them of the expiration date and encouraging them to redeem the coupon before it expires.

NOTIFICATION SENT VIA SMS - SMS notification is sent to the customer when their coupon is about to expire. The customer will receive a text message informing them of the expiration date and encouraging them to redeem the coupon before it expires.

ONLINE REDEEM CODE - An online redeem code, also known as a redemption code or promo code, is a type of code that can be entered at an online store during the checkout process to receive a discount or other promotional offer.

When a customer enters an online redeem code at the checkout, the discount or promotional offer associated with the code is applied to their purchase. This can take the form of a percentage off the total purchase price, a fixed dollar amount off the purchase price, or some other promotional offer.

ONLINE SHOP URL - An Online Shop URL is the web address (also known as a Uniform Resource Locator or URL) for an online shop, where customers can browse and purchase products or services online. It typically starts with "http://" or "https://", followed by the domain name of the website, and may include additional subdomains or page paths.

For example, the URL for an online shop that sells voucher could be "https://www.example.com/voucher".

ORIGINAL PRICE - Only applicable for "Charge" Coupon Type. The original price of a coupon refers to the regular or full price of the product or service being promoted by the coupon, before the coupon discount or savings are applied. It is the price that the customer would normally pay for the product or service without the coupon

OVERWRITE EXPIRED REDEMPTION - Overwrite Expired Redemption refers to a feature in coupon management systems that allows merchants to re-activate or extend the validity period of a coupon that has already expired. This feature is useful when a customer was unable to redeem a coupon before its expiry date due to some unforeseen circumstances. By overwriting the expired redemption, the merchant can allow the customer to use the coupon even after the expiry date has passed, thereby improving customer satisfaction and retention.

PACK QTY - Pack quantity refers to the number of units or items that are included in a package or a bundle.

For example, if a coupon offers a discount on a pack of 6 session of spa, the pack quantity would be 6. This quantity is often used to encourage customers to buy in bulk or to promote sales of particular products or services. The pack quantity is set by the company offering the coupon, and can vary depending on the product or promotion.

POS REDEMPTION CODE - A POS redemption code is a unique code that can be used to redeem a discount or other promotional offer at a physical point-of-sale (POS) location, such as a retail store or restaurant.

PUBLISH - Publish in Coupon Details refers to whether or not the coupon is currently active and available for use by customers. When a coupon is created, it may not be immediately published or activated, and instead can be saved as a draft until it is ready to be made public. Once the Publish and Status is set as "Active", the coupon will become active and customers will be able to access and redeem it according to the terms and conditions set by the coupon creator. If the Publish is set as "Deactivated", the coupon will remain in draft mode and will not be displayed to customers.

REDEMPTION MESSAGE - Redemption Message is a custom message that is displayed to the customer when they attempt to redeem the coupon. This message can be configured by the business and may include instructions on how to redeem the coupon, where to redeem it, and any other relevant details. This custom message will only be available if the Display Redemption Locations is deactivated.

REFERENCE NO. - Reference number is a unique identifier that is assigned to each coupon created. It is typically used to track and manage individual coupons, as well as to provide a reference point for customer inquiries or support issues related to the coupon. The reference number may be manually assigned by the business or marketer creating the coupon.

REFUND COUPON - Refund coupons are typically given to customers who have experienced issues or problems with their purchases, such as defective products, change of mind, or other types of customer service issues. The value of a refund coupon may vary depending on the circumstances of the issue, and it may be redeemable for a discount or free item on a future purchase. Refund coupons are intended to provide a way for businesses to address customer complaints or dissatisfaction, and to encourage continued loyalty and engagement from their customers.

REFUND MESSAGE - The Refund Message is a message or notification that is included with a refund coupon or sent to a customer when a refund has been processed. It typically contains important information such as the reason for the refund, the amount refunded, and any other relevant details related to the refund process. The refund message may be delivered via email, SMS, or other communication channels depending on the preferences of the merchant or the customer. The refund message is an important aspect of the refund process as it helps to ensure that the customer is fully informed about the details of the refund and any next steps that need to be taken.

REFUND VALID PERIOD (DAYS) - The Refund Valid Period in days refers to the specific number of days during which a refund coupon can be redeemed or used by a customer. The length of the refund valid period may vary depending on the terms and conditions of the refund coupon, as well as any applicable laws or regulations. In this system, it should be expressed as a specific number of days, such as 30 days, 60 days, or 90 days. If a refund coupon is not used within the valid period, it may become invalid and cannot be redeemed or refunded anymore.

REMARKS - Remarks is used for Internal reference, typically used for internal notes or comments regarding the coupon. These remarks may include additional information or instructions that are relevant to the coupon's setup, or they may provide context for the reference number or other unique identifiers associated with the coupon.

SECOND NOTIFICATIONS (DAYS) - refers to the number of days before the expiration date of a coupon or promotion when the second notification will be sent to the customer or user.

For example, if the first notification is set to "4", the system will automatically send a notification to the user four days before the coupon or promotion expires. This feature is often used to remind users to redeem their coupons before they expire and to increase the chances of successful redemption.

SELECT OPERATOR (ISSUE/REDEEM)

ISSUER - Issuer operator refer to the business or entity that creates and distributes the coupon. The issuer operator is typically responsible for defining the terms and conditions of the coupon, setting its value, and establishing any restrictions or limitations on its use.
REDEEMER - Redeemer operator refer to the business or entity that accepts and processes the coupon when it is presented by a customer for redemption. The redeemer operator is typically responsible for verifying that the coupon is valid, determining the appropriate discount or promotional offer that applies, and processing the transaction in compliance with the terms and conditions of the coupon.

SELLING PRICE - Only applicable for "Charge" Coupon Type. The selling price of a coupon refers to the price at which a coupon is sold to a customer.

STATUS - Status in Coupon Details refers to whether or not the coupon is currently active or inactive. When a coupon is created, it is set to an inactive status by default, meaning that it cannot be redeemed by customers until it is activated. Once the coupon is ready to be used, the status can be changed to "Active" to allow customers to access and redeem the coupon according to the terms and conditions set by the coupon creator. If the status is set to "Deactivated", the coupon will not be displayed to customers, while the coupon that has been issued will still be available for use by customers.

SUB CATEGORY - Coupon Sub Category refers to a more specific type of product or service that the coupon is valid for within a broader category. The category can be used for reporting and analysis purposes to understand the performance of different types of coupons.

TAGS - Tags refer to descriptive labels or keywords that can be used to categorize and organize coupons based on certain characteristics or features. For example, a coupon might be tagged with keywords like "discount", "limited time offer", or "new customer promotion" to help customers and administrators easily identify and differentiate it from other coupons. Tags is added manually by coupon creators or administrators. By using tags, businesses and marketers can better manage and organize their coupons, as well as provide more relevant and targeted promotions to their customers.

TERMS & CONDITIONS - The terms and conditions of a coupon refer to the specific rules, restrictions, and limitations that apply to the use of the coupon. These terms and conditions may vary depending on the type of coupon, the product or service being promoted, and the marketing objectives of the business offering the coupon.

Some common terms and conditions of coupons may include:

Expiration date: The date after which the coupon is no longer valid and cannot be used.
Usage limits: The number of times the coupon can be used per customer or per transaction.
Product restrictions: Limitations on the types of products or services that the coupon can be applied to.
Purchase requirements: Minimum purchase amounts or other requirements that must be met in order to use the coupon.
Geographic restrictions: Limitations on the regions or locations where the coupon can be used.
Other restrictions: Other limitations or exclusions that may apply, such as restrictions on combining multiple coupons or using the coupon in conjunction with other promotions.

THIRD NOTIFICATIONS (DAYS) - refers to the number of days before the expiration date of a coupon or promotion when the first notification will be sent to the customer or user.

For example, if the first notification is set to "1", the system will automatically send a notification to the user one day before the coupon or promotion expires. This feature is often used to remind users to redeem their coupons before they expire and to increase the chances of successful redemption.

TOTAL ALLOCATE QTY - Total Allocate Qty is the total number of coupons that will be available for distribution or issuance. It is calculated by multiplying the pack quantity by the number of packs that will be issued. For example, if the pack quantity is 6 and you want to issue 100 packs, the total allocate quantity will be 600 (100 x 6).

TOTAL REDEEM LIMIT - Total Redeem Limit refers to the maximum number of times a particular coupon can be redeemed during its entire validity period.

For example, if the Total Redeem Limit for a particular coupon is set at 1000, this means that the coupon can only be redeemed 1000 times during its entire validity period, regardless of how many customers attempt to use it. Once the limit is reached, the coupon will no longer be valid and cannot be redeemed any further.

TRANSFER COUPON - A Transfer Coupon is a type of coupon that allows a customer to transfer the discount or promotional offer to another person. Unlike a regular coupon that can only be used by the person who received it, a transfer coupon can be shared with family, friends, or colleagues, allowing the discount or offer to be used by a wider group of people. Transfer coupons are often used as a way to increase brand awareness, promote customer loyalty, and generate new business.

TRIGGER QTY - Trigger quantity in low inventory notification refers to the minimum quantity of a product or service that needs to be in stock for the notification to be triggered.

For example, if a business wants to receive a low inventory notification when they have only 10 units of a particular product left in stock, they might set the trigger quantity at 10. This means that when the inventory is at 10 units, the low inventory notification will be triggered.

VALIDITY EXPIRY TYPE

EXPIRY DAYS - Validity Expiry Days refers to the number of days after which the coupon becomes invalid and can no longer be used by the customer. This means that the customer must use the coupon within the specified number of days or it will no longer be accepted.
For example, if a coupon has a Validity Expiry Type of "Expiry Days" and an expiry period of 15 days, the customer must use the coupon within 15 days from the day it was issued or it will no longer be valid. If the customer attempts to use the coupon after the expiry period has passed, the coupon will not be accepted.
EXPIRY DATE - Validity Expiry Date refers to the specific date after which the coupon becomes invalid and can no longer be used by the customer. This means that the customer must use the coupon before the expiry date or it will no longer be accepted.
For example, if a coupon has a Validity Expiry Date of April 30, the customer must use the coupon before that date or it will no longer be valid.

VALIDITY START TYPE

START DATE - Validity Start Date type of a coupon refers to the specific date on which the coupon becomes valid and can be used by the customer. This means that the customer cannot use the coupon until the validity start date has been reached.
For example, if a coupon has a validity start date of March 15, the customer cannot use the coupon before that date. If the customer attempts to use the coupon before the validity start date, the coupon will not be accepted.
START DAYS - Validity Start Days type of a coupon refers to the number of days after which the coupon becomes valid (based on Voucher Issue Day + x Start Days) and can be used by the customer.
For example, if a coupon has a Validity Start Days = 2 and issued on March 15, the customer cannot use the coupon before March 17. If the customer attempts to use the coupon before that date, the coupon will not be accepted.

VIDEO URL - Video URL in Coupon Details refers to a website address that links to a video associated with the coupon. This could be a promotional video that showcases the product or service being offered in the coupon, a tutorial video that shows how to redeem the coupon, or any other type of video that is relevant to the coupon.

COUPON ALLOCATION

COUPON ALLOCATION LIST - refers to a record or inventory of all the coupons that have been allocated or assigned to various campaigns, catalogues, etc. It is a comprehensive list that provides details of each coupon, such as the coupon code, coupon name, date of allocation, validity period, and redemption status. The list helps keep track of the distribution and usage of coupons, and it can be used for reconciliation, analysis, and reporting purposes. Coupon Allocation List is an essential component of coupon management.

COUPON CODE - Coupon code is a sequence of numbers used to redeem a discount, special offer, or promotion offered by a business. It is usually a unique code that is entered during the checkout process on a website or presented to a cashier in-store. The coupon code is validated and applied to the customer's purchase, resulting in a discount or other promotional offer being applied to the transaction

COUPON - Coupon is the name of the coupon, will be printed on a coupon.

ALLOCATED - refers to the total number of coupons that have been allocated or assigned to a specific coupon code. This number represents the maximum number of coupons that can be issued and redeemed within the specified time period and conditions. For example, if a campaign has a coupon allocation number of 100, it means that only 100 coupons can be issued and redeemed for that campaign.

AVAILABILITY - refers to the number of coupons that are currently available for use. It represents the remaining inventory of a particular coupon code that has not yet been issued to the customers. The availability number is typically displayed in real-time on coupon management platforms to help businesses keep track of the number of coupons that are still available for distribution or use.

ISSUE HOLD - refers to a situation where the issuance of a coupon or voucher is temporarily suspended or put on hold due to some reasons such as technical issues, pending verification, or other similar reasons. It means that although the coupon has been allocated or assigned to a customer, it is not yet officially released or issued to them, and they cannot use it until the issue hold is lifted.

ISSUED - refers to the number of coupons that has been issued or distributed to the customer. Once a coupon code is issued, it can be distributed or made available to customers for use.

REDEEM HOLD - refers to a temporary hold placed on a coupon that has been redeemed but is pending verification or validation. This can happen, for example, if there are discrepancies or inconsistencies in the redemption process, or if there is suspicion of fraudulent activity. The redeem hold status is typically resolved once the coupon is verified as valid and the hold is lifted, or if the coupon is found to be invalid or fraudulent and the redemption is denied.

REDEEMED - refers to the act of using a coupon to receive a discount or other promotional offer. When a customer redeems a coupon, it means they have presented the coupon to the retailer or service provider and received the associated discount or benefit. The coupon may then be marked as "redeemed" in a system or database to prevent it from being used again.

VOIDED - refers to a coupon that has been invalidated or canceled, usually due to an error or a request from the customer. Once a coupon has been voided, it cannot be used or redeemed.

EXPIRED - refers to a status of a coupon that is no longer valid for redemption because it has passed its expiration date. Once a coupon has expired, it can no longer be used or redeemed. The expiration date is typically set by the issuer of the coupon as part of the terms and conditions of the promotion.

CREATED DATE - refers to the date when a coupon was first created or added to the system. This information can be useful for tracking the lifecycle of the coupon and analyzing its performance over time.

REMARKS - refers to a comment or note that can be added to a specific coupon allocation to provide additional information or context.

STATUS - refers to the current state or condition of a coupon. It indicates whether the coupon is active or inactive. When a coupon is in inactive status, meaning that it cannot be redeemed by customers until it is activated.

TOOLS

IMPORT - refers to the function or process of importing a list of coupon codes and their corresponding details (such as coupon name, allocated, etc.) into the system from an external file or data source. This can be useful when there are a large number of coupons to be added to the system or when they are generated outside of the system. The import function allows the system to quickly and easily add the coupons and their details to the database, making them available for allocation and distribution.
EXPORT - Export function can be used to download the list of coupons allocation and their details in a file format that can be easily shared or analysed outside of the system.

COUPON ALLOCATION DETAIL LIST - It displays a list of coupon numbers allocated on a selected coupon creation date, along with information such as the date each coupon was issued, redeemed, or expired, and its current status (issued or created). This report can be used to track the usage and effectiveness of coupons over time.

COUPON NO - refers to a unique identifier assigned to a specific coupon or voucher. It is usually a combination of letters and/or numbers that distinguishes one coupon from another. The coupon number is often printed on the coupon itself, and it is used to track the usage and redemption of the coupon.

CREATED DATE - refer to the date when a coupon was first created or added to the system. This information can be useful for tracking the lifecycle of the coupon and analysing its performance over time.

ISSUED DATE - refers to the date when the coupon is first given or made available to the customer for use.

REDEEMED DATE - refers to the date when a coupon is redeemed or used for a transaction.

EXPIRY DATE - refers to the date on which a coupon or a discount code will no longer be valid for use. After the expiry date, the coupon cannot be redeemed or used for a discount. This date is usually predetermined and set when the coupon is created.

STATUS - refers to the current state of a coupon, such as whether it has been created or issued.

COUPON AUTOMATION

Coupon Automation refers to the process of using technology and software to automate various tasks related to coupon management. This may include tasks such as distributing selected coupons based on certain redeemed coupon. The goal of coupon automation is to streamline the coupon management process and make it more efficient, accurate, and cost-effective.

ACTION TYPE - Action Type is a field in coupon automation that specifies the type of action that will be triggered when the conditions specified in the rule are met.

For example, if the action type is set to "Issue", then it will issue a new coupon (that has been defined in Action Coupon) to the customer.

AUTOMATION ID - Automation ID is a unique identifier assigned to each automation rule in a system. It is used to differentiate one automation rule from another and to identify the specific rule that has been triggered. This ID can be used to track the performance of the automation rule and to make changes to it as necessary.

AUTOMATION NAME - Automation Name refers to the name given to a particular automation or automated process. It is usually a descriptive and unique name that helps to identify and distinguish the automation from others.

AVAILABLE LIMIT - Available Limit refers to the maximum number of times a specific automation can be triggered. This means that once the automation has been triggered the specified number of times, it will stop running automatically. The Available Limit field is used to ensure that the automation is not triggered an unlimited number of times, which can help prevent errors and potential abuse of the system.

CONDITION COUPON - Condition Coupon refers to the specific coupon that need to be redeemed in order to trigger the coupon automation rule.

For example, if the condition coupon is set to "Coupon A", then when a customer redeems Coupon A, the automation rule associated with that coupon will be triggered, and the specified action (such as issuing a new coupon or sending an email) will be executed automatically.

CONDITION GROUP - Condition Group refers to the specific group of customers to whom the automation applies. When creating a Coupon Automation, the user can select the Customer Group that this automation will be applicable to.

CONDITION TYPE - Condition Type refers to a type of condition that can be set up as part of the automation process. This condition triggers an action to be taken when it met the type for a specific coupon.

For example, when a customer redeems a coupon, the automation could send them an email containing a new coupon or a promotional offer as a reward for their redemption

DELIVERY METHOD - Delivery method refers to the way in which the coupon is delivered to the customer. It could be through various channels such as email, SMS, WhatsApp. The delivery method may depend on factors such as the type of coupon, the target audience, and the preferences of the customer.

DELIVERY TYPE - Delivery Type refers to the method or channel used to deliver coupons to customers. It has option as Single or Wallet. The Delivery Type selected will depend on factors such as the target audience, the type of coupon, and the marketing goals. Choosing the right Delivery Type can help ensure that coupons are delivered effectively and efficiently to the intended recipients.

SINGLE - Delivery Type "Single" refers to the delivery of a single coupon directly to the customer via email or other means of communication.
WALLET - Delivery Type "Wallet" refers to the delivery of multiple coupons in a single email or other means of communication. This method allows customers to conveniently access and use all their coupons at any time without having to search through their emails.

EMAIL MESSAGE - Email Message refers to the content of the email that will be sent to the customer when the Delivery Method is selected as "Email". The email message should be designed to effectively communicate the details of the coupon, including the coupon code, terms and conditions, and any other relevant information. The goal is to create an attractive and engaging email that encourages the customer to take advantage of the coupon offer.

LANGUAGE - refer to the language used in the communication that is being sent out in Coupon Automation. It includes the communication between the coupon management system and the recipient of the coupon, such as the email, SMS message or WhatsApp sent to notify the recipient about the coupon. The language setting ensures that the recipient can understand the content of the coupon or message that is being sent out.

QTY - Quantity in Action Coupon refers to the number of coupons that will be distributed when the automation is triggered.

For example, if the Qty is set to 10, then 10 coupons will be distributed to the customer when the automation is triggered. The Qty field is used in conjunction with the Action Type field to determine which coupons will be distributed to the customer.

REFERENCE - Reference is an optional field that allows the user to add a specific reference or identifier to the Coupon Automation process. It can be a useful tool for tracking and organising Coupon Automations, especially if there are many different automations in place.

For example, the reference field might include a brief description of the automation process or a unique identifier for tracking purposes.

SMS MESSAGE - refers to the content of the SMS / WhatsApp that will be sent to the customer when the Delivery Method is selected as "SMS" or "WhatsApp". The message should be designed to effectively communicate the details of the coupon, including the coupon code, terms and conditions, and any other relevant information. The goal is to create an attractive and engaging email that encourages the customer to take advantage of the coupon offer.

STATUS - Status refers to the current state of the automation. The status can be either "Active" or "Deactivated". If the status is "Active", the automation is currently running and will trigger as per the conditions and actions set up in the automation. If the status is "Deactivated", the automation will not run until it is activated again.

SUBJECT - refers to the email subject of the coupon-related communication. It is the brief summary or description of the email content that appears in the recipient's email inbox. The subject is usually used to grab the attention of the recipient and give them an idea of what the email is about.

USED COUNT - Used Count is a field that tracks how many times the coupon automation has been triggered and used up. Once the automation has been triggered a certain number of times and the used count equals the available limit, the automation will stop triggering. This allows for greater control over the distribution of coupons and ensures that the number of coupons being distributed remains within a set limit.

COUPON DISTRIBUTE

Coupon Distribute refers to the process of distributing coupons to customers or potential customers. This may involve sending coupons via email, SMS, or WhatsApp. Coupons can be distributed individually or in bulk, with options for single coupon per email or multiple coupons within one email (Wallet). The goal of coupon distribution is to increase customer engagement, drive sales, and encourage brand loyalty. Coupons can be distributed to targeted customer groups based on their purchasing history, interests, or other demographics in order to increase the likelihood of redemption.

COUPON CODE - Coupon code is a sequence of numbers used to redeem a discount, special offer, or promotion offered by a business. It is usually a unique code that is entered during the checkout process on a website or presented to a cashier in-store. The coupon code is validated and applied to the customer's purchase, resulting in a discount or other promotional offer being applied to the transaction.

COUPON DISTRIBUTE FILE - This field only available to select the file to be uploaded when Distribution Type selected is "Manual Import File (CSV)". The format of the file can be downloaded as per Sample File.

CUSTOMER GROUP - Customer Group is a collection of customers who share similar characteristics or behaviors. Customer groups can be defined based on a variety of factors, such as demographics, geographic location, purchasing history, or interests. By grouping customers together, businesses can create targeted marketing campaigns and personalized promotions that are more relevant to the needs and preferences of each group. Examples of customer groups may include frequent shoppers, first-time buyers, customers in a specific region, or customers who have expressed interest in a particular product or service.

DISTRIBUTION NAME - Distribution Name refers to the name given to a specific coupon distribution, which can include a set of coupons sent to a targeted group of customers via email, SMS, or other channels. The name serves as an identifier for the distribution and helps to keep track of different distributions that have been sent out.

DISTRIBUTION TYPE - Distribution Type in Coupon Distribute refers to the method of distributing coupons to customers or potential customers. The Distribution Type selection determines the target audience for the coupon distribution and helps to ensure that the coupons are being distributed to the most relevant customers for the promotion.

CUSTOMER GROUP - this means that the coupons will be distributed to customers who belong to a specific group that has been selected by the user. For example, the admin may select the "loyal customers" group to receive the coupons.
@MANUAL IMPORT FILE (CSV) - this means that the user can upload a file containing a list of customer details, such as email addresses or phone numbers, and the coupons will be distributed to those customers. This is useful when the admin wants to target a specific group of customers who are not necessarily part of a predefined group.

DO YOU WANT TO SEND COUPON? - refers to the setting whether they want to send the coupon to the customer or not. If it setup as "Yes," then the coupon will be sent to the customer through the selected delivery method, such as email, SMS, or WhatsApp. If it setup as "No," then the coupon will not be sent, and the coupon distribution process will end. This prompt allows the users to have control over whether the coupon is actually sent to the customer or not.

ISSUE REMARKS - Issue remarks refer to any notes or comments related to the distribution of coupons. These remarks can also be added in the coupon distribution file along with other details such as coupon codes, customer groups, and quantity to distribute. Issue remarks can include any relevant information that may be helpful for the distribution process, such as the reason for distributing the coupons, specific instructions for distribution, or any issues that may arise during the distribution process.

LANGUAGE - refer to the language used in the communication that is being sent out in Coupon Distribute. It includes the communication between the coupon management system and the recipient of the coupon, such as the email, SMS message or WhatsApp sent to notify the recipient about the coupon. The language setting ensures that the recipient can understand the content of the coupon or message that is being sent out.

SAMPLE FILE - refers to template file that serves as a guide for users to properly format the data to be uploaded for manual coupon distribution. This file contains fields such as coupon code, customer group, quantity to distribute, and issue remarks. The purpose of the sample file is to ensure that the data uploaded is in the correct format and that all necessary information is included for a successful coupon distribution. Users can download the sample file, fill it out with the relevant data, and then upload it to the platform to distribute the coupons.

SEND MASS COUPON VIA - refers to the way in which the coupon is delivered to the customer. It could be through various channels such as email, SMS, WhatsApp. This delivery method may depend on factors such as the type of coupon, the target audience, and the preferences of the customer.

QTY TO DISTRIBUTE - Qty to Distribute refers to the quantity of coupons that will be distributed to customers in a coupon distribution. This can be set by the users when creating the campaign and may vary depending on the business goals.

Coupon Enquiry

Coupon Enquiry refers to the process of retrieving information about a particular coupon or a list of coupons. This information could include details such as coupon code, status, validity period, and the number of times the coupon has been redeemed or used. It is typically used to help businesses keep track of their coupon usage and to identify any issues or discrepancies that may arise.

COUPON NO. - refers to a unique identifier assigned to a specific coupon or voucher. It is usually a combination of letters and/or numbers that distinguishes one coupon from another. The coupon number is often printed on the coupon itself.

Coupon Extension

Coupon Extension refers to the process of extending the expiration date of a coupon. This can be done to give customers more time to redeem their coupons or to provide additional promotional opportunities for a business. Coupon extensions can be applied to individual coupons.

EXTENSION DATE - refers to the new expiration date assigned to a coupon after an extension has been granted. It is the date on which the coupon will expire after the extension period has been added to the original expiration date

Coupon Redeem

Coupon Redeem refers to the process of exchanging a coupon for a product or service. When a customer uses a coupon to make a purchase, they are redeeming the coupon, and the value of the coupon is deducted from the total cost of the purchase. In the case of a free coupon, there is no payment required by the customer. The coupon can be redeemed either online or in a physical store, depending on the terms and conditions of the coupon.

COUPON NO. - refers to a unique identifier assigned to a specific coupon or voucher. It is usually a combination of letters and/or numbers that distinguishes one coupon from another. The coupon number is often printed on the coupon itself, and it is used to track the usage and redemption of the coupon.

Coupon Void

Coupon void is the process of invalidating a coupon that has not been used or expired. It means that the coupon can no longer be redeemed, and any associated discounts or promotions are no longer applicable. Voiding a coupon is typically done when there is an error with the coupon or when it is no longer valid.

GLOSSARY (COUPONS) Print

COUPON LISTING

COUPON ALLOCATION

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