- To allow Customer User perform Refund Coupon via Coupon Wallet.
- Setup by Coupon Level.
- Upon Customer Confirmation. System will Auto Void the Coupon.
- Admin Required to Perform Manual Payment Refund via Payment Gateway.
- Coupon Management Access Rights
- Coupon Refund = Active
- Go to "Coupons" in Main Menu.
- Go to "Coupon" in Sub Menu.
- Select the Coupon Required to Allow Refund Coupon.
- Enable "Refund Coupon" and Setup the Valid Period and Message.
- Immediate will Take Effect Upon Update Coupon.
- Tap on "Active" (Default) to view Coupon Listing.
- Go to the Coupon that Customer Wanted to Refund.
- Tap on "Cancel" Button.
- Customer Optional to Input Reason for Refund.
- Tap on "CANCEL" Button and Double Confirm to Cancel Coupon.
- System Process.
Outcome - Success
- Void Coupon Successful.
Outcome - Failure
- Refund (Void) Coupon Failure.
- Customer Cancel the Refund Request.
- Not Applicable.