Purpose
- To allow Operator User perform Redemption of Expired Coupon via Operator App.
Requirement
- Customer Coupon Wallet
- History
- Validation:
- Coupon Enable for "Expired Redemption" by Admin
- Coupon Status = Expired
Steps
- Go to Coupon Wallet and Tap on "History" Menu.
- Go to the Expired Coupon to Redeem. (It will show "Request Extension")
- QR Code Presented if Coupon is being Configured to Process Expired Redemption.
- Method to Redeem.
- Open Operator App.
- Go to "Redeem" Tab and Tap on "Scan to Redeem" Sub Menu.
- Scan the QR Code on Customer Coupon Wallet.
- Validation Process.
- Refer to Outcome.
Outcome - Success
- Redeem Coupon Successful.
- Operator App
- Customer Coupon Wallet
Outcome - Failure
- Redeem Coupon Failure with Error Message.
- Error Message - Invalid Coupon.
- Error Message - Operator Not Allow to Redeem Coupon.
Alternative
- Pin Code Redemption.
- Back Office Portal Redemption.